Returns & Exchanges

At AOCTW, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed fashion items. If your new look isn't perfect, we make the exchange and refund process simple and transparent.

1

Initiate Your Request

Log into your AOCTW account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Pack the Items

Place the items in their original packaging with all tags attached to ensure they are protected during transit and eligible for a full refund.

3

Ship It Back

Drop off your package at any authorized carrier location using the provided prepaid label; we recommend keeping your tracking receipt for peace of mind.

4

Receive Refund or Exchange

Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing